Wednesday, August 1, 2012

Happiness In Store- FALSE!

Some people are just crazy.  Tonight I learned that an employee at Petsmart feels that gold fish have more rights than people.  Yep.  I am not kidding.  Every year we (we means the Gap) volunteer to help with a carnival for big brothers big sisters non profit organization.  We have to host two carnival stations and one of them is the gold fish toss.  Get a ball into a jar and you get a goldfish to take home.  Today I called Petsmart to see how many goldfish they had in the store because we needed about 100 fish.  What happened to me when I called?....well, the associate was SO RUDE!!!



me: hi, how many fish can I buy at a time?
Girl:  that depends.
Me: Depends on what?
Girl: what are you feeding?
Me: I am not feeding anything I'm giving them away
Girl: did I talk to you ten minutes ago.
Me: No.  You didn't talk to ME.  But how many fish can I buy?
Girl: well what are you feeding?
Me: I already told you I'm not feeding anything I'm giving them to under privileged children.
Girl: well petsmart's policy is no fish for carnivals, weddings, or parties.


Um, I'm sorry.  What?!  You are refusing to sell me goldfish?  how often do they sell $30 worth of goldfish?  They are going to die in two days anyway- right?!  so let me get this straight- it's not okay to give the fish away because it might kill them but it is okay to FEED them to another fish???  Isn't the outcome the same.  Either way the fish dies.  So sell me the dumb fish and make your customers happy.  It is not any of your business what I'm doing with the fish.  You are a retailer and your job is to sell things, not to pry into my business and make sure what I'm doing fits into your moral standards.  What would happen if I did that in my store? 

customer: I'd like to buy this lingerie
Me:  what are you using it for? Are you married?
Customer: No.
Me: oh well then I can't sell it to you.

Ridiculous right?!  you just don't do that to your customers!

My head of store went into petsmart anyway to buy the fish and they refused to sell the fish.  Surprise!  We had purchased a gift card for the purpose of buying the fish and the store refused to return the gift card.  So we called the corporate offices and turns out that harassing customers is NOT their policy.  They do sell fish for carnivals- especially for a non profit organization.  They really didn't fix anything though.  We still had to go to walmart and buy the fish over there.  Because petsmart is a little too involved in the lives of their customers and some how have the confused idea that goldfish have more rights that humans... I mean why not right? They have what? a 5 second memory...seems logical that an employee would be rude to a customer to protect those rights.  Um actually no it does not.  For a store whose motto is "happiness in store" they sure do a crappy job of making their customers happy.  I will never shop at petsmart!  Worst store ever!!!

1 comment:

Elina said...

"No I can't sell this lingerie to you." Hah, your blog is so great, keep up the good work!